1. How do I get the best quality digital image?
2. How do I get my images to you?
3. What format should a digital image be sent as?
4. Will you retouch my image?
5. Do I have to send a digital photograph?
6. What setting do you recommend for scanning?
7. Will you scan my images if I send it to Berbatech?
8. Can I have my order deliver to a different address?
9. Will my print fade?
10. Will my image look blurred or pixilated?
11. Can I pick a non-standard size?
12. How will my order be shipped?
13. If I’m not satisfied with the manufacturer of my product, what can I do?
14. What is the returns policy?
15. Can I submit an image taken by someone else?
16. How can I pay for my products?
17. How long will it take to receive my order?
18. Do you offer a trade or corporate service?
19. Do you ship outside the UK?
20. What if I’m still confused?

1. How do I get the best quality digital image?
If you are using an image taken on a digital camera, we recommend that you set your camera on the highest resolution or quality setting available.
If you are not sure if your image is suitable, you can simply attach your digital file and email to us at info@berbatech.com with the subject header ‘Please test’, telling us what display option and size you are considering and we will reply with our opinion on what is possible.

2. How do I get my images to you?
You can either:
1. Email your image (max size 5 mb)
2. Send us your image(s) on disk, CD or DVD
3. Send us a hardcopy of your photograph. See address in Contact Us

3. What format should a digital image be sent as?
An uncompressed TIFF is probably the best option for large scale printing. Most digital camera shoot in JPEG format: if you use JPEG, try to save it to its maximum quality. We also accept GIF and PDF formats.

4. Will you retouch my image?
We do not automatically retouch images. If there are small dust marks, you can ask us to remove these. If we consider the work to be major then we will quote you before undertaking any work on your image.

5. Do I have to send a digital photograph?
No, it can be all sorts of things! It might be a kids drawing or painting, or even a sketch or artwork; it could be a cherished wedding invite or gig ticket. It could be a graphic design or computer generated fractals, a cartoon, almost anything. Berbatech can scan your item or you can do it yourself - please read next question on scanning.

6. What settings do you recommend for scanning?
Please scan your images to a minimum of 150 dpi, larger if your scanner will allow that. Naturally, the better the scan, the better the final image when we print it.

7. Will you scan my image if I send it to Berbatech?
Yes, if you do not have access to a scanner, we can scan it.

8. Can I have my order delivered to a different address?
Yes, there is an option to specify a different delivery address on the order form.

9. Will my print fade?
No, the print should last a lifetime – Berbatech prints are durable. Our inks don’t fade and some materials are made to be outside. Check our website to find out which materials are weather proof or ask us.

10. Will my image look blurred or pixilated?
No, assuming a good original image is submitted. Final print quality will vary according to the quality of the digital file or print received by Berbatech and the final size you decide.

11. Can I pick a non-standard size?
Yes you can – we provide customized sizes, and can go larger than sizes indicated, as long as the image has high enough quality. Please call or email us alba@berbatech.com for prices and more information on going large!

12. How will my order be shipped?
Your order will be carefully packaged in protective materials and boxed to avoid damage in transit. We then use reputable couriers to ship to mailing address specified on your order.

13. If I am not satisfied with the manufacture of my product, what can I do?
If there is any manufacturing defect with the product, please contact us by email. When your parcel is delivered please check to ensure it is in perfect condition before signing and if it is not please bring this to the attention of the courier representative.

14. What is the returns policy?
Berbatech creates bespoke artwork to customer specification and therefore we will not accept returns of not faulty goods.

15. Can I submit an image taken by someone else?
Yes, but it is your responsibility to ensure that you have cleared use of the image with the copyright owner. By submitting an order form to Berbatech, customers have confirmed that they own the rights to their image and/or have received permission from the owner.

16. How can I pay for my products?
You can order many of our products online and pay for them either by:
 Bank transfer
 All major credit or debit card via Pay Pal
 Direct Pay Pal payment
Do not email your credit card information.

17. How long will it take to receive my order?
We endeavour to deliver within 15 days for most products, but some take longer. If you have a special requirement please contact us in person to find out if we can arrange a fast track order.
Please notice we start printing only on clearance of payment.

18. Do you offer a trade or corporate service?
Yes, we offer discounted rates for trade orders. Check our Trade Enquiries page on our website. Please contact us for more information and to discuss.

19. Do you ship outside of the UK?
We can deliver our products worldwide; however this often depends on the product in question and the requirements for packaging. You will need to email us for postage and packaging prices.